Support

Last updated August 31, 2026

For installation, pairing, playback, licensing, privacy, or accessibility help, email [email protected].

Before contacting support

• Confirm the desktop host and listening devices are on the same Wi-Fi network.
• Install the latest signed desktop release from unisong.live.
• On the desktop, export a support report from Settings when the issue can be reproduced.
• Include the iPhone/iPad model, iOS version, desktop version, and the approximate time of the issue. Do not send pairing tokens or license keys.

Privacy requests

Use the same email address for data-access or deletion requests. Read the Privacy Policy for details.